Quality of Service

Quality of Service


Quality of service

The process of managing the quality of services delivered to a customer according to his expectations is called Service Quality Management. It basically assesses how well a service has been given, so as to improve its quality in the future, identify problems and correct them to increase customer satisfaction.

A complaint is a statement in which you express your dissatisfaction with a particular situation.  A complaint is a reason for complaining.

The primary goal of complaint management is to improve customer service. In a broad sense, complaint management is the process by which companies handle customers' complaints. If managed effectively, complaints can help your business grow and improve its operations.

Complaint management is supposed to reduce customer dissatisfaction and ideally even strengthen customer loyalty. Quality assurance: Through complaint management, customer feedback reaches the right departments and contributes to the improvement of the product or service complaints management truly is an essential component of customer service and business success. Not only is it the means to gather valuable customer insight, it also helps your company progress to improvements that lead to reduced costs, increased profitability and increased customer satisfaction.

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